CNH Makes Self-Repair System Available to Customers
CNH is pointing customers toward its Electronic Diagnostic Tool on its website that helps facilitate equipment repairs.
Who: CNH is a world-class equipment and services company that sustainably advances the noble work of agriculture and construction workers. The company provides strategic direction, R&D capabilities and investments that enable the success of its core brands.
- These brands include Case IH and New Holland Agriculture on the agricultural side, with Case Construction and New Holland Construction on the construction side.
The tool: The Electronic Service Tool offers diagnostic software licenses and electronic technical information manuals for the equipment made by the agricultural and construction machinery manufacturer.
- The EST that CNH offers to its dealers, its customers and independent repair providers is the exact same; there is no “customer-lite” version of the EST.
- Electronic Technical Information Manuals are also available on the site and provide the technical documentation that would be required for consumers to undertake repairs on their machines.
Why it’s important: “You have invested in your equipment,” the company tells its customers. “[Y]ou have the right to select how that equipment is maintained. You may access the tools and information below, and you can always rely on your local authorized dealer for support.”
- Manufacturers in America have long been committed to providing customers with the ability to diagnose, service and repair their equipment. Tools like CNH’s reaffirm this commitment and support the NAM’s position on repair access policy.
