News & Insights

Robyn Brookhart began her career in the pump industry in 1997 at her family’s business—Liberty Pumps, a manufacturer based in Bergen, New York, that makes pumping products for groundwater and wastewater removal in residential and commercial applications.

Through the years, she climbed the ladder at her company, holding a variety of positions in sales and marketing, customer service and manufacturing before serving in her current role as company president and CEO.

In 2021, Brookhart received the American Supply Association Women in Industry Alice A. Martin Woman of the Year Award, which recognizes women in the plumbing, heating, cooling and piping industries for significant accomplishment within those industries.

In the latest installment of the NAM’s “Forge Your Path” series, Brookhart talks about why connection is so critical to her company’s culture, why her mantra changes weekly, where she sees her company in five years and more.

Q: What is one lesson or insight you’ve gained in leadership that you haven’t widely shared before but that has been a key part of your company’s success? How did you come to this realization, and how has it impacted your leadership?

Brookhart: “At Liberty Pumps, we take tremendous pride in our culture. Connection and being present are deeply rooted in the way that we function and interact with one another—not just internally, but also with our customers and suppliers. Every conversation matters, and I make it a point to be present and give people my full attention. I believe this is foundational in establishing and maintaining trust, ensuring people feel seen and heard and in opening my eyes to perspectives that may differ from my own. 

“When I look back over the 28 years I’ve been at Liberty, I see this as a thread that’s always been. It’s been key to making sure our workforce knows they’re valued. 

I’m a heart-centered leader. This doesn’t mean I don’t make tough decisions, but it does mean that I do consider how any decision I make will impact other people.”  

Q: Can you share a quote or mantra that defines your approach to leadership? How has this mantra influenced your decision-making and leadership?

Brookhart: “That’s a great question. This might change week by week. It can be a single word, an affirmation or a quote that really resonates. Words carry energy and have a certain power to them. This week, my word happens to be ‘cultivate.’ Other examples have been, ‘where attention goes, energy flows,’ ‘don’t just wish for it; work for it’ and this quote by Ralph Waldo Emerson: ‘The only person you are destined to become is the person you decide to be.’

“Identifying a word or phrase is like setting an intention, and I find that setting an intention helps guide the direction of my decision making and is a factor in how I prioritize my work for the week.”

Q: What accomplishments at your organization are you the most proud of and why?

Brookhart: “This might sound like a mundane response, but I’m proud of the way that our employees (whom we call members) show up to do amazing work every day. Yes, the major next-level outcomes matter of course, but the collaboration, creativity and care that people give to their work each day is what really lights me up.”  

Q: Where do you see your company in the next five years, and what are you hoping to achieve?

Brookhart: “I’m confident we’ll see significant growth with products that we’ve launched recently and products that are on the horizon. We’re tapping into new markets and expanding our offerings to existing markets. There’s a ton of potential, and knowing that is a big part of what energizes our engineering and sales and marketing teams.

“I also foresee the expanded use of automation throughout our factory. With the continuous growth trajectory we’ve been on, the volume of pumps that we’re building and shipping has been increasing steadily. To help keep pace and alleviate potential ergonomic issues, strategically implementing automation has been and will continue to be crucial.  

“I’m also thinking about the overall customer experience. Customer service is one of our strengths, as feedback from the field affirms. We have an amazing team, and I imagine that as great as we are now with prioritizing customer satisfaction, we’ll be even better in five years!”

Q: What are the past three books that you’ve read or podcasts that you’ve listened to that you would recommend to your peers and why?

Brookhart: “I’m constantly reading and listening to podcasts and audio books. I feel like there’s so much to learn and not enough time. However, three of my favorite books that I’ve also encouraged our leadership team to read are ‘Atomic Habits’ by James Clear, ‘Insight’ by Tasha Eurich and ‘Think Again’ by Adam Grant.  

“‘Think Again’ is about perspective and the importance of staying curious.  

“‘Insight’ is about self-awareness. It shines a spotlight on how we see ourselves versus how others might see us, and how we, as leaders, can solicit honest feedback to gain clarity on how others view our behavior.

“‘Atomic Habits,’ as the name suggests, is about how to incorporate beneficial habits into our lives, while also releasing those that don’t serve us well. As with the other two, it’s well-written, interesting and backed by science.  

“As for podcasts I enjoy, I tend to nerd-out on the topic of health span. So, my list primarily includes podcasters who are functional medicine doctors and medical professors.”